Shipping policy
Shipping Policy
Processing Time:
All orders are handmade with care. Please allow 7-14Â business days for order processing before shipment. Custom orders may require additional time, which will be communicated at the time of purchase.
Shipping Rates & Delivery Estimates:
Shipping costs are calculated at checkout based on the destination and package weight. Estimated delivery times:
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Standard Shipping: 5-10 business days (U.S.)
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Expedited Shipping: 2-5 business days (U.S.)
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International Shipping: 10-21 business days (varies by country)
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Shipping Delays & Issues:
Kiki’s Crochet is not responsible for delays caused by the carrier, customs, or unforeseen circumstances such as weather conditions. If your package is delayed, please contact the carrier with your tracking number for updates.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your tracking number shows that your package was delivered but you did not receive it, please check with your local post office or neighbors before reaching out.
Returns & Exchanges:
Due to the handmade nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 30 days of delivery, and we will work to resolve the issue.
Customs & International Shipping:
International buyers are responsible for any customs fees, duties, or taxes required by their country. Kiki’s Crochet is not responsible for delays due to customs processing.
If you have any questions regarding shipping, feel free to contact us at kianascrochet@gmail.com. Thank you for supporting Kiki’s Crochet!